Geek Pride

[Vorlina]

At the very least, I would say. Does Canada have anything like the Sale of Goods and Services Act? For example, at the end of all the blurb about "we are not liable if this product happens to contain razor wire", there's a sentence or two in very small print about this not affecting your statutory rights?

Any luck with the seamstress being able to fix the lateral rips?

And back to topic, I think I am supposed to be a geek, but my nearest and dearest have just voiced the opinion that weirdo covers it best. I can live with that.

[PoolMan]

The very first thing I did when I learned about all this happening was offer to go down and "tear the arms off somebody". I like to think I make a convincing Wookiee.

No, the veil is beyond repair. We're going to keep the material anyways, in the hope we could still use it for something special... there's not enough left undamaged for another veil, but it might go into a christening gown, f'rinstance. So it may still have its day in the sun. We'll see.

And also back on topic, I'll be pretty much whatever title gets thrown at me. It's not like it really bothers me.

[pfrsue]

Well *hugs* to you and PG, Pooly. Maybe a bit of it could be used for the "something old" if you're going the traditional route? Dunno how small claims court works in Canada, but I'd call the whole episode a slam dunk, especially with testimony from the seamstress.

And yeah, back on topic, I'm not really a geek, not really a nerd, probably not intellectual/scientific enough for either title, but I hang out with members of both fraternities. If intelligence is contagious, I might be in luck.

[PoolMan]

Ah hell, as long as we're flipping back and forth between geek titles and my bride's ruined veil...

Going to small claims court doesn't interest either of us in the slightest. The only damage done is to a piece of fabric that's only worth $25... the heartbreak of the whole thing is that sentimental value of the veil. Going to small claims court might very well get us another piece of fabric, but it doesn't replace the real thing that's missing.

Now, the upshot is that as I said, we can still use the fabric for something, just not the veil. Besides which, the manager has since called PG back and offered several apologies for the conduct of her sales person. If the manager is to be believed (and from what I hear, she sounded pretty sincere), the sales girl is going to be reprimanded for the shoddy customer service.

So an apology and a little retribution. I think that's good.

[pfrsue]

Ah cool. As long as the manager got back to you and is genuinely contrite, that's great.

I know small claims money is barely worth it, especially when the real loss is sentimental, but when there's a chance of saving the next possible victim of idiocy - then it's worth standing up for the principle of the thing. That's my thought on it anyway. Two cent value at no cost to you!

I'm glad it's resolved, but I am very sorry about the veil. That's a heartbreak.

[DocD83]

So at this point, I'm thinking Better Business Bureau and the newspapers.

The best way to go about this kind of thing is to write a complaint letter and CC to both the BBB and the local Attorney General's consumer affairs division (or Canadian equivalent). Works like a charm. Last time I did that I got a refund check before I even had time to return the paperwork to formally request an investigation.

But it's good you seem to have it worked out.